The terms for using Frontlatch.

Frontlatch carries a request from a person, usually through their AI assistant, to a business, and carries the business’s answer back. The job itself, its price, its quality and its timing are agreed between the person and the business. We do not perform the work, employ the business or act as its agent.

• We do not guarantee that a business will answer, quote, accept or complete a job.
• A business may decline any request, for any reason, and owes us no explanation.
• A quote shown through Frontlatch is the business’s quote. We show it as the business sent it.
• Business listings are built from public information and may be out of date. A business can claim, correct or remove its listing.

When you, or an agent acting for you, use Frontlatch, you must not:

• send a request the person it is for did not ask for, or send it in someone else’s name;
• mark an action as confirmed by the user when the user did not confirm it in their own conversation;
• send spam, abuse, unlawful content, or requests meant to test or overload a business;
• try to get around a CAPTCHA, a rate limit, an access control or a business’s own choice to switch an action off;
• pass a password or a card number through an agent or through Frontlatch;
• scrape, resell or bulk-copy the business index, or use it to build a competing directory.

Developers are responsible for the agents they build and for keeping their keys secret. We may limit, suspend or close access that breaks these rules.

A developer indemnifies us against claims that arise from their agent breaking these terms or misusing the gateway, to the extent the loss is caused by the developer or their agent.

You must give a real email address and keep your sign-in private. You may claim only a business, or a website, that you own or are authorised to act for. We check a claim with a code on the site or a DNS record, and we may remove a claim that turns out to be wrong.

An owner decides which actions are switched on for their business. Every action starts in test mode, and nothing runs for real until the owner has verified and switched it on.

Prices are on the pricing page and are in the currency shown there. Prices exclude GST; GST is added where it applies, and a tax invoice is issued for each charge. A per-action fee is charged only for a completed action that was verified.

Monthly fees are charged in advance. You can cancel at any time, and cancelling stops the next charge. We do not refund or credit part of a month.

An owner can dispute a verified job within 7 days of it being recorded. A dispute we uphold reverses that job’s fee. For any other charge you believe is wrong, write to us and we will refund a charge made in error.

We give at least 30 days’ notice of a price change by email. The new price applies from your next billing period, and you may cancel before then. If a charge stays unpaid for 14 days, we may suspend your account until it is paid.

Nothing in these terms limits a right you have under the Australian Consumer Law.

An approved partner sells Frontlatch to its clients at our list price and keeps 30% of the site fees and verified-job fees each client it introduced pays us. The share runs for 24 months from that client’s first charge, while the partner’s account is active and in good standing. A partner’s first 10 client sites are free, so no share arises on them. Shares are shown on a monthly statement and paid once a client is billed.

If we refund a fee, or uphold a dispute about it, the share on that fee is reversed. We may change the partner programme with 30 days’ notice. A change does not reduce the share on clients introduced before it.

A partner must have its client’s authority before installing Frontlatch on the client’s site or claiming its listing.

Frontlatch owns the service, the business index, action maps, scores, the scanner and the method behind them. While your account is active, you have a non-exclusive, non-transferable licence to use them.

• You must not reverse engineer or decompile any part of the service.
• You must not use the service, or what it produces, to build a competing product.

We may use anonymised, aggregated data to run and improve the service. If you send us feedback, we may use it freely.

We provide the service with reasonable care and skill. To the extent the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the claim.

To the extent the law allows, we are not liable for:

• the outcome of a job between a person and a business;
• indirect or consequential loss;
• loss of profit, revenue, data or goodwill;
• anything done by an AI agent, a developer’s software or a business.

If you are a business customer and we fail a consumer guarantee, then where the Australian Consumer Law allows, our liability is limited to supplying the service again or paying the cost of having it supplied again.

This does not exclude any guarantee or right that cannot be excluded under the Australian Consumer Law.

These terms are governed by the law of New South Wales, Australia, and both sides submit to the courts of that state. Questions go to the contact page.

The date at the top shows the latest version. For a material change, we give at least 30 days’ notice by email or in the app. If you do not agree, you may cancel before it takes effect, and we will refund the unused part of any period you have already paid for. Other changes take effect when they are posted.